Phone: 800 4 QBG (724) ------- Email: help@qbestgold.com

FAQ

Frequently Asked Questions

Where is Q Best Gold™ located?
Q Best Gold™ has been in Dubai, United Arab Emirates since 2006.

Do you have Shops that I can Visit?
Yes, our shop is located in Bur Dubai, at Al Seef Dubai, Shop No. 1, Building 15, Phase 3 in Dubai, near the British Conciliate  

What payment types do you accept?
We accept Visa, MasterCard on the website and Visa, Mastercard, American Express, Discover, and UnionPay at our shop.

What is 24K Gold Foil?
Gold Foil is made from pure 24K Gold, we use the laser to cut the Gold bar into thin sheets that are 0.1 microns thick, this thin layer of gold is called Gold Foil, you can see it used at high-end hotels and candy shop to decorate their deserts.

How Much Gold is used in my items? What am I paying for?
There is no actual way to know how much gold is used in each product, and this is due to the fact that the gold foil being 0.1 micron is impossible to measure the weight of it.

What you are paying for is the art and the hand-craftsmanship, that your items go through to be made. 

Are your prices in U.S. dollars?
Based on the country that you are in our prices will change to adapt to the best currency that we support in your area. You can change the currency on the menu bar at the top right as well.

When a product is out of stock what do I do?
When an item is out of stock you can backorder the item and we will hand make it for you specially and will send it to you within a maximum of 3 weeks.

How are your products made?
We hand make all of our products at our factory, using pure 24K Gold Foil.

Where does Q Best Gold™ ship from? And what is the shipping time?
We Ship directly from the United Arab Emirates, If the item is available in Stock we will ship out within 48 hours of your order if we are out of stock on an item and you backorder it we will hand make and ship it to you within a maximum time of 3 weeks.

How much do you charge for shipping?
Shipping is Free all orders in GCC Countries.

A specific design I like and it is not available in your product range, can you make it for me?
Yes, we do welcome special designs, please feel free to contact us by email to get more information at info@qbestgold.com